The Chairperson welcomed Ms. C. McLaverty, Mr. S. McCann, Ms. D.
Whan and Mr. P. Lynn, representing St. George's Market
Traders, to the meeting.
Ms. McLaverty described the success of St. George’s market.
She suggested that the Traders had had communication issues with
the Markets management team, however, since the pandemic, there had
been substantial improvements in the cascading of information. She
highlighted that there was still scope to improve communication
further.
She suggested the following objectives to improve the Market:
·
The Council, Market Management, Staff and Traders act as one team
for the ongoing success of the market;
·
Regular Team Meetings between traders and the Markets Management
Team/wider consultation days;
·
Collective Working – embrace ideas, allow the Traders to
share plans and ideas, collaborate, acknowledge and celebrate
success;
·
Measure Success – For example: ongoing increase in footfall,
increase revenue on non-market days, online reviews; and
·
Leadership – inspire and challenge for a shared goal,
encourage dynamic input, setting goals and achievable targets for
all.
During discussion, Ms. McLaverty clarified the communication issues
which had taken place and the need for consultation in the decision
making process. She pointed out that a greater notice period of
events taking place within the market was required to alleviate the
disruption to Traders, and an events calendar would be useful.
The Chairperson thanked the representatives for their attendance
and they retired from the meeting.
During further discussion, the Director of Economic Development
explained the challenges in regard to compliance of the attendance
and storage policies. He highlighted the utilisation rates and
provided an overview of external events.
The Markets Development Manager described the
engagement that currently took place and advised that staff met
with the traders regularly but the Team would explore further how
to communicate and engage on a wider basis and plan ahead.
She explained further the Markets Committee model, wider
operational issues and work undertaken with stakeholders to measure
the success of the Market.
The Senior Manager – Economy highlighted the
success factors and the market development plan ambitions to
include customer insights.
The Director of Economic Development advised that work would be
undertaken with the Traders Forum to explore how to improve the
Market. He also thanked the Markets Development Team and the
Traders for overcoming the recent challenges for the benefit and
success of the Market.
After discussion, the Committee noted the
information which had been provided and the commitment from the
Director of Economic Development to ensure further engagement with
the Market Traders took place to improve communication and
consultation.